Our Guiding Principles
Your financial wellbeing is our utmost achievement.
Our core values are, therefore, created to give you the best care.
Openness
We respect each other’s differences, and listen closely to build a meaningful connection internally and externally. Within our diverse family, we give due regard to one another’s different qualities and abilities. Outside our diverse family, we give comprehensive care to our stakeholders.
Professional Enterprise Spirit
We work with pride and dignity to discharge our professional obligation to our clients by only providing them with quality financial advice. As such, we work smartly to apply our skills, ingenuity and agility in every action we take.
Respect
We welcome both internal and external feedback so as to continually improve ourselves, and be the best that we can be. Suggestions from all levels and functions are collected and taken into consideration to ensure that different voices are heard.
Accepting & Adapting to Change
We trust and depend on each other to achieve organisational goals. Like a well-lubricated engine, we work seamlessly with our partners, our employees and our clients to achieve our vision of being the inspiration of the financial advisory industry.
Independent
We evolve constantly. Resilient to the turbulence and hardship in the ever-changing financial environment, we accept any challenges that present themselves to us. We adapt to stay strong in our quest to support our clients’ effort in attaining, maintaining and growing wealth.
Transparent
We advocate financial transparency. Transparency improves communication, builds meaningful relations, and begets trust. As such, we firmly believe that honesty is the most important policy, and that transparency is the key, and the future of the finance industry.
Progressive
We eschew status quo. The world is changing every day whereas the financial market is changing every second. We understand that being progressive is the only way forward for our company so we let our innovative spirit propel us forward.
Fair Dealing
MAS’ Fair Dealing Guidelines are in sync with our philosophy and actions, so we are fully committed to them.
Fair dealing is in our blood at Financial Alliance. Our senior management sets the tone by permeating every aspect and inculcating in every member in the entire organisation with the “Client Comes First” policy.
We don’t recommend products and services just because they are there. Our screening processes are designed to weed out irrelevance and pay special attention to suitability in meeting your objectives.
No hidden agendas stand in the way. Our consultants are trained to make recommendations solely based on your circumstances, needs and goals.
With the wide array of financial products available, we are committed taking every step to ensure that the information we provide is accurate, reliable, and as timely as the circumstances permit.
Tools like our Financial Compass available in multiple languages), fact sheets, and periodic publications are designed to help you navigate complex markets, while our in-house systems enable efficient dissemination of updates and documents.
A complaint is a distress call. We will do our utmost to get complaints resolved fairly and quickly to restore confidence and peace of mind. Let us know where we can improve to serve you better.
Feel free to contact us and give us your feedback.