Our Values

Financial Alliance > Our Values

Our Guilding Principle

Your financial wellbeing is our utmost achievement. Our core values are, therefore, created to give you the best care.

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OPENNESS

We welcome both internal and external feedbacks so as to continually improve ourselves, and be the best that we can be. Suggestions from all levels and functions are collected and taken into consideration to ensure that different voices are heard.
We work with pride and dignity to discharge our professional obligation to our clients by only providing them with quality financial advice. As such, we work smartly to apply our skills, ingenuity and agility in every action we take.
We respect each other’s differences, and listen closely to build a meaningful connection internally and externally. Within our diverse family, we give due regard to one another's different qualities and abilities. Outside our diverse family, we give comprehensive care to our stakeholders.
We evolve constantly. Resilient to the turbulence and hardship in the ever-changing financial environment, we accept any challenges that present themselves to us. We adapt to stay strong in our quest to support our clients’ effort in attaining, maintaining and growing wealth.
We trust and depend on each other to achieve organisational goals. Like a well-lubricated clock, we work seamlessly with our partners, our employees and our clients to achieve our vision of being the inspiration of the financial advisory industry.
We advocate financial transparency. Transparency improves communication, builds meaningful relations, and begets trust. As such, we firmly believe that honesty is the most important policy, and that transparency is the key, and the future of the finance industry.
We eschew status quo. The world is changing every day whereas the financial market is changing every second. We understand that being progressive is the only way forward for our company so we let our innovative spirit propels us forward.

Our Guilding Principle

Your financial wellbeing is our utmost achievement. Our core values are, therefore, created to give you the best care.

Openness

We welcome both internal and external feedbacks so as to continually improve ourselves, and be the best that we can be. Suggestions from all levels and functions are collected and taken into consideration to ensure that different voices are heard.

Professional Enterprise Spirit

We work with pride and dignity to discharge our professional obligation to our clients by only providing them with quality financial advice. As such, we work smartly to apply our skills, ingenuity and agility in every action we take.

Respect

We respect each other’s differences, and listen closely to build a meaningful connection internally and externally. Within our diverse family, we give due regard to one another's different qualities and abilities. Outside our diverse family, we give comprehensive care to our stakeholders.

Accepting & Adapting To Change

We evolve constantly. Resilient to the turbulence and hardship in the ever-changing financial environment, we accept any challenges that present themselves to us. We adapt to stay strong in our quest to support our clients’ effort in attaining, maintaining and growing wealth.

Interdependent

We trust and depend on each other to achieve organisational goals. Like a well-lubricated clock, we work seamlessly with our partners, our employees and our clients to achieve our vision of being the inspiration of the financial advisory industry.

Transparency

We eschew status quo. The world is changing every day whereas the financial market is changing every second. We understand that being progressive is the only way forward for our company so we let our innovative spirit propels us forward.

FAIR DEALING

We Are Committed To Fair Dealings Outcomes

MAS’s Fair Dealing Guidelines are in sync with our philosophy and actions, so we are fully committed to them.

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1. Our topmost priority is “YOU”.

Fair dealing is in our blood at Financial Alliance. Our senior management sets the tone by permeating every aspect and inculcating in every member in the entire organisation with the “Client Comes First” policy.

2. With due diligence processes, we ensure the products and services offered are suitable for you.

We don’t recommend products and services just because they are there. Our screening processes are designed to weed out irrelevance and pay special attention to suitability in meeting your objectives.

3. Our consultants are trained to listen to your needs and offer advice appropriate for you.

No hidden agendas stand in the way. Our consultants are trained to make recommendations solely based on your circumstances, needs and goals.

4. We update relevant information in a timely manner to make decision making easy for you.

With the mind-boggling array of complex financial products out there, you could get shortchanged, or even misled, if you went in blind and unaided. Our Financial Compass (with its language options), fact sheets and periodic publications are just some of the ways we help you understand what you are buying into and update you on the market situation. Our in-house automated systems also help to disseminate information and documents quickly.

5. Dealing with complaints efficiently and effectively, our feedback channels are always open for you.

A complaint is a distress call. We will do our utmost to get complaints resolved fairly and quickly to restore confidence and peace of mind. Let us know where we can improve to serve you better.

Feel free to Contact Us and give us your feedback.